If you have recently logged into Dark Souls III and found you have a warning message saying “Invalid Game Data” your account has been flagged by the team for investigation.
Your online functionality will not be effected at this time, however once the investigation is complete and if you are found to be in breach of the End User License Agreement (EULA) you will face disciplinary action.
If you have had a restriction placed on your account and would like to contest it, you can contact the customer service team for your region using the details listed below.
Here are the full details regarding what Invalid Game Data and Restrictions are, what actions lead to investigation, and how you can contest the decision:
What does the “Invalid Game Data” message in my game mean?
This message is intended to inform end users that some inconsistency, external file, modification of game save data, or alterations to the game have been detected by the Dark Souls III server team and that the end users’ account/profile has been flagged for further investigation. This does not mean that online functionality is restricted at this time. The warning message (“Invalid Game Data”) will continue to be displayed until the Dark Souls III server team has determined whether or not a violation of the End User License Agreement (EULA) occurred. At that point, the account/profile will either have restrictions placed on it (to limit the online interactions during multiplayer sessions and a further penalty message of “You have been Penalized” issued) or the “Invalid Game Data” warning message removed. If you remove the inconsistency, external file, modification of game save data, or alteration to the game from your save or system, the “Invalid Game Data” message may still exist until the server team completes their investigation.
What types of actions could lead to “Invalid Game Data”?
These investigations are entirely conducted by From Software’s server team. The team runs customized checks on all players to check for hacks/cheats, items that are obtained before they would normally be available, attributes that are not able to be achieved through normal means, etc. These parameters are constantly being evaluated and optimized.
If a restriction is placed on my account, can I get it lifted?
Our customer service team and From Software’s server team are doing their best to evaluate and verify warnings and restrictions. We have no intention of restricting players who have not broken the End User License Agreement (EULA). At this time we are not lifting restrictions on players who have broken the End User License Agreement (EULA).
If you feel that your account has been wrongfully restricted, you can reach our Customer Support teams here:
For Americas/Canada (NA) customers please direct an email with all appropriate information (Including platform) to: [email protected]
For European (EU) customers please direct the above information to the appropriate support email link found at: https://www.bandainamcoent.eu/support
For Asia (AS) customers please direct the above information to the appropriate support email link found at: https://www.bandainamcoent.com.sg/support
From Software and Bandai Namco want to provide a thoroughly enjoyable online experience for all Dark Souls III players. We’ll be working to evaluate and improve our warning and restriction processes as we progress.
Thank you for your support!