Troubleshooting: Problems installing Injustice 2 on Xbox One

Problems installing Injustice 2
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The day has finally arrived, and passed, when Injustice 2 has been released into the wild. Unfortunately, many people are having problems installing Injustice 2 on the Xbox One/S.

We have been through this problem ourselves and reached out to Microsoft for some insight into the issue and possible troubleshooting that you can go through if you too are having this issue.

For most the install starts off fine but will then reach a certain percentage (generally around the 50% mark) where the install will stop and will not re-launch.

I have prepared a list of things that you don’t need to bother trying to fix the issue, as I have had it confirmed that these will not fix the issue just yet, and included a list of things that you can try that could in fact fix the problem.

This issue is currently one of the most reported issues with customer support right now, according to the Microsoft Customer Support Officer that we spoke to, and they are actively compiling data to provide back to the developers so they can resolve this problem sooner rather than later.

NetherRealm have advised Microsoft that they are “releasing the information per batch basis and doing everything for this to be resolved.” So clearly, they are as annoyed over this as you are and are working hard to get this resolved ASAP.

Here are the things you can wipe off your list of troubleshooting possibilities for problems installing Injustice 2:
  • It’s not your internet, this is a known issue so re-setting your router won’t work
  • Storage choice (so internal versus external) it’s a factor, so moving the install from one to the other won’t help
  • Hard re-set you say? Nope, that’s not the key
  • Deleting the install and trying again also sadly is not going to help
Things that may resolve this issue for you are:
  • Clearing your local saved games (recommended by Microsoft)
    • To do this go to Settings > System > Storage > Clear Local Saved Games
    • This will prompt your console to restart. After this attempt to reinstall Injustice 2
  • Removing your profile, hard re-setting and re-adding your profile (in conjunction with the above). Apparently in some cases this has helped (not sure why that would be a thing but hey, give it a go, you never know. If Microsoft thinks it can help then it’s worth a crack).
  • Failing both of those suggestions the only other option, sadly, is to wait until further details are released by NetherRealm advising that they have identified the issue and it’s now resolved.

If you are experiencing this issue on any other platform please let us know in the comment section so that we can ensure we include the resolution (once released) for your platform of choice.

If you have found any other work around please also list your troubleshooting process in the comment section so that we can help a few more people with their problems installing Injustice 2.

Best of luck!

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  • Pancakes Anonymous

    Neither of those two suggestions helped. It’s been one week since you looked at me…sorry couldn’t resist…but seriously. A week and no further information?